Ravencourt Ltd source and manufacture a carefully designed and selected range of products using manufacturers from around the world.
Your order
You can order by phone, fax, on-line or by post, we offer approved education and public sector customers 30 day account facilities and also accept payment by cheque. Credit and debit card payments are accepted on-line. We ask for your patience if paying by cheque. All credit card payments are input over a secure encrypted website and handled by Roman Cart using the highest level of encryption that is commercially available.
All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, for example 'out of stock' we will inform you of an expected delivery date.
All prices are in Pounds Sterling, excluding VAT. We reserve the right to change any advertised price or withdraw special offers at any time and will advise you of any such change before despatch.
Packaging and delivery
All products available on this website can be delivered to your door within (typically) 4 days in mainland UK, slightly longer overseas. If you're not sure what you need, call us on our Order Hotline. Although we ship worldwide, postage and packaging rates are quoted for UK mainland delivery only at one flat rate - £4.95. All orders will be dispatched as quickly as possible. For urgent or overseas deliveries please contact us.
Privacy and data protection
We request your name, address including postcode and e-mail address to enable us to deliver product to you and inform you of relevant future offers. We WILL NOT pass your contact details to ANY third parties except our suppliers in order to dispatch product to you.
We will take all reasonable care to keep your order secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
Satisfaction guarantee
If you are not fully satisfied or have a query, the first thing to do is phone or e-mail us. We can usually sort out any issues quickly. If in the unlikely event that one of our products causes you any problems or dissatisfaction, please call us. We want you to be entirely satisfied and recommend us to others.
If the goods delivered are not what you ordered, are damaged, defective or incomplete, you MUST inform us in writing within 10 working days of delivery.
If you do not receive the goods ordered within 30 days of order we shall have no responsibility unless you notify us in writing of the problem within 5 further days. Again, best to call us!
Our total liability in all cases shall not exceed the price of the goods purchased from us.
Severance
If any part of these Terms & Conditions are deemed unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other parts of these Terms & Conditions will not be affected. E and EO
NOTHING IN THE ABOVE AFFECTS YOUR STATUTORY RIGHTS
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